These terms apply to services provided by Ooly Solutions ("we", "us") to business clients ("you"). A signed proposal or engagement email forms part of the agreement and prevails over these terms where they differ.
Everything we build or run for you is set up in your name from day one:
If you leave, you keep all of it. We'll hand over credentials within 7 days of final payment, with no exit fee.
We report real numbers — leads, calls, cost per booked job — and never invent results. Marketing outcomes depend on factors outside our control (your market, your pricing, how fast the phone gets answered), so we don't guarantee a specific number of leads or jobs, and anything in our materials is an estimate, not a promise.
Nothing in these terms excludes rights under the Australian Consumer Law. To the extent permitted by law, our total liability for any claim is capped at the fees you paid us in the 3 months before the claim arose, and we're not liable for indirect or consequential loss. Where a guarantee can't be excluded, our liability is limited to re-supplying the service.
Either side may end an ongoing engagement with 30 days' written notice after any agreed minimum term. Work completed up to the end date is billable. The ownership charter applies in full on exit.
These terms are governed by the laws of New South Wales, Australia. We may update these terms; material changes will be notified to active clients. Questions: hello@oolysolutions.com.