Privacy Policy

Ooly Solutions · ABN 13 904 135 060 · Last updated 28 July 2026

Ooly Solutions ("we", "us") helps trade and home-services businesses get more booked jobs. This policy explains what information we collect, why, and how we handle it, consistent with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

What we collect

• Enquiry details — name, email, phone and message when you contact us via the website form or email.
• Client account details — business name, ABN, contact details, and login credentials (passwords are stored hashed; we cannot read them).
• Marketing performance data on behalf of clients — leads, phone call records (including recordings and transcripts where call tracking is enabled), advertising metrics, website analytics and invoices. This data belongs to the client it relates to.
• Website analytics — we use Google Analytics 4 with IP anonymisation to understand site usage.

Why we collect it

• To respond to enquiries and provide our services.
• To report to each client on their own leads, calls and advertising — every client sees only their own data.
• To send service emails: sign-in links, new-lead alerts, and a weekly performance digest. Every digest includes a one-click unsubscribe, consistent with the Spam Act 2003 (Cth).
• To invoice and keep business records.

Call recordings

Where call tracking is enabled for a client, calls to their tracked numbers may be recorded for lead-quality and reporting purposes. Clients are responsible for playing any required notification to callers; we configure tracking providers to support this.

Storage and security

Data is stored with Cloudflare (website, database and email routing) and processed by service providers we use to deliver the service — including Google (analytics, advertising APIs), our email delivery provider, and call-tracking providers where enabled. Access to client data is restricted by authenticated, per-client accounts. Some providers store data outside Australia; we choose providers with strong security practices and configure Australian data residency where the provider supports it.

What we never do

• We don't sell personal information. Ever.
• We don't use one client's data to benefit another client.
• Your domain, website, ad account and call data are set up in your name — if you leave, you take them with you.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@oolysolutions.com. We'll respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).